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Synvata Privacy Policy

At Synvata LLC (“Synvata”), your privacy is of great importance to us. We understand that you entrust us with certain private information to help us provide various services. In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with this Privacy Policy. Rest assured that we will protect your privacy. Under no circumstances will Synvata sell or share any personal information about you to or with any person or organization except (i) as authorized by you, (ii) as described in the relevant portion of Synvata’s Website (the “Website”), (iii) in connection with providing various services to you (the “Services”), (iv) as may be required by law or court order, or (v) as otherwise set forth herein. The Privacy Policy below describes the standards we adhere to in handling information about you and any personal information you submit through the Website.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING ANY OF SYNVATA’S SERVICES OR SOFTWARE. BY USING ANY SUCH SERVICES OR SOFTWARE YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THIS POLICY AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY, SIMPLY EXIT THIS PAGE OR THE SOFTWARE, AS APPLICABLE, WITHOUT ACCESSING OR USING ANY OF OUR SERVICES.

A Special Note About Children

Children are not eligible to use our Services and we ask that minors (under the age of 13) do not submit any personal information to us or use the Services. Synvata does not collect or maintain information from those known to be under the age of 13, and no part of Synvata’s website, software, or services is structured to attract anyone under the age of 13.

Privacy Shield

Synvata LLC complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.  Synvata LLC has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability.  If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

Important Categories of Information for you to Know:

  • Who we are
  • Information we may collect at the Website
  • How your information is used
  • Where we process data
  • Legal basis for data collection
  • Altering the information you submit through the Website

 

  • Who We Are 
    • Synvata oprates a website located at www.synvata.com (the “Website”) and licenses certain software outsourcing, development, and staff augmentation to its customers.
  • Information We Collect
  • There are several areas on the Website where you may be asked to enter both personal and non-personal information. We DO NOT sell or share any personal information about you to or with any person or organization except (i) as authorized by you, (ii) as set forth in the relevant portion of the Website or Software, (iii) in connection with providing various Services to you, (iv) as may be required by law or court order, or (v) as otherwise set forth herein. In particular, and not in limitation of the foregoing, the information you enter at the Website or within the Software platform will be shared with the vendor(s) or third-party services providers with which Synvata has entered into a business relationship in order to offer access to the Website.
  • Information we receive from you. To use certain of Synvata’s Services, you’ll need to provide certain personal information which may include, without limitation, your name, company name, phone number, credit card information, and/or e-mail address, as well as other information.
  • Technical information we collect. For Synvata to ensure that we are providing the best possible consumer experience on the Website, we collect and track certain user information. When you visit the Website, our Web server sends a cookie to your computer. This cookie stores a limited amount of information about your site visit. The cookie tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. These cookies, however, do not store any personally identifiable information such as your name, email address, or phone number as you browse the site. When you submit a question, we store your cookie identification in our system. This cookie allows our site to recognize you when you return. Synvata may also utilize Web Logs to track aggregate information about how our site is being used. Web Logs track anonymous user information, including the number of visitors to the Website, operating systems, Internet Provider addresses (if publicly available), and browser type. Unlike cookies, Web Logs are maintained only on Synvata servers and do not store or place anything on the user’s computer. If you come to the Synvata Website from an online banner ad, an anonymous identification number may be passed to the Website. This information cannot be used to gather any personally identifiable information about you. It will only allow us to track the overall effectiveness of our online advertising, marketing, and banner advertisement campaigns.
  • Information from surveys. You may have the option of completing an online survey on the Website from time to time. Participation in surveys is completely voluntary and it is your choice whether you wish to disclose your personal information to us in connection with any such survey.
  • Information from the “Contact Us” section of the Website. You may contact Synvata through the “Contact Us” feature. Participation in this area is completely voluntary and it is your choice whether you wish to disclose your personal information to us.
  • Information collected from other sections of the Website. Synvata may, from time to time, make various resources available to you on the Website. At times we may collect personal information in connection with providing such services.
  • The Website uses Google Analytics, which is a web analytics service provided by Google, Inc. (“Google”), to evaluate your use of the Website. Google Analytics places a third-party cookie on your computer that is then used to compile reports of visitor traffic and internet usage. Google Analytics does not have a database of individual profiles for each visitor and only collects aggregate data
  • For information on how Google Analytics uses data please visit “How Google uses data when you use our partners’ sites or apps”, located at google.com/policies/privacy/partners/.
  • How your information is used 
    • We use the information you provide to provide the applicable Services to you. Synvata does not share you with other third parties for marketing or demographic purposes. For us to provide these Services to you, it may be necessary for us to share your personal information with additional third parties for processing. These parties are not allowed to use personally identifiable information except for the purpose of providing these Services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that Service. In addition, Synvata may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with Synvata rights or property, other Website or Software users or anyone else that could be harmed by such activities.
    • Synvata may be forced to disclose an individual’s personal information when compelled by a lawful request made by a recognized public authority or where required to meet national security and or law enforcement requirements. Synvata is subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”).
    • In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Synvata is potentially liable.
  • Where we process data
    • If you choose to provide Synvata with information, including personal data from the Website, you understand that we are storing or and/or transferring it to Synvata systems within the United States.
  • Altering Information You Submit
    • Synvata understands that the right to access is fundamental to privacy protection. Accordingly, individuals may: (a) obtain from Synvata confirmation of whether or not it processes their Personal Data, (b) cooperate with Synvata to determine the accuracy and lawfulness of Synvata’s processing of Personal Data, and (c) have the data corrected, amended or deleted where it is inaccurate, but only to the extent practicable. Inquires about access should be directed to privacy@synvata.com.
    • Deleting your information. Federal and state regulations may require that we store questions or submissions for various periods of time. To comply with these regulations, we may be unable to delete information from our databases.
    • Choice – Timing of Opt-Out. Due to the nature of the services it provides to its clients, it is difficult for Synvata to provide individuals the option to opt out. Synvata, therefore, encourages individuals to first request to opt-out with their employer (i.e., Synvata client). In support of the opt-out concept and Synvata’s commitment to the principle of choice, individuals who desire to exclude their Personal Data from the processing Synvata performs may send a request to privacy@synvata.com. Synvata will forward such request to its client and together they will determine the best course of action.
    • Request to stop receiving emails from us. Periodically, Synvata may send you emails to alert you to various opportunities available at the Website or in connection with the Software. If you do not wish to receive any of these offers, please send an e-mail to privacy@synvata.com to remove yourself from our mailing list.

For EU Citizens

  • Data is collected for Services directly from EU citizens only after explicit opt-in consent is given by the individual.
  • Data that is submitted by a third party (typically the employer) on behalf of an individual is collected only out of the necessity for the performance of a contract with the employer to which the data subject is a party.
  • EU citizens have the right to access and correction of their personal data.
  • EU citizens have the right to request the erasure of their data. For data used in the processing of services, some data may need to be retained for reasons stated in Article 17; Paragraph 3 of the GDPR.
  • Security
  • Synvata uses extensive and sophisticated secure technology to protect your data and transmissions between you and Synvata. Transmission between browsers and our web server is implemented using Secure Sockets Layer (SSL) technology. This technology requires an SSL-capable browser. Our database is physically separated from our web server and is protected by a physical firewall. Although Synvata has taken reasonable and appropriate measures to ensure that your personal information is delivered and disclosed only in accordance with your instructions, Synvata cannot and does not guarantee that the personal information you provide will not be intercepted by others and decrypted.

Dispute Resolution

In compliance with the EU-US Privacy Shield Principles, Synvata LLC commits to resolving complaints about your privacy and our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should first contact Synvata LLC at

By e-mail:  privacy@synvata.com

By Phone +1 312 377 3759

By Mail:  135 S. LaSalle, Suite 2000, Chicago, IL 60603

Synvata  LLC has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.

As a participant in the Privacy Shield, Synvata agrees to be subject to the investigatory and enforcement powers of the DOT and FTC. Accordingly, Synvata may be required to disclose Personal Data to DOT, FTC, or other applicable U.S. government agencies in response to, e.g., national security needs, law enforcement requirements, or Synvata’s liability for onward transfers.

Synvata LLC has further committed to cooperating with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.  If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint.  The services of EU DPAs are provided at no cost to you.

Under certain limited conditions, it is possible to seek recourse through last-resort binding arbitration.

Changes to Privacy Policy

If we make a change to our Privacy Policy in the future that will affect how we treat your information, we will post such change on the Website, and such change will be deemed to be effective 2 days from the date of such posting. In that case, your ability to opt-out of the new policy will be determined by applicable laws.

Business Transfer

We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the Website or Software may be disclosed to any potential or actual third-party purchasers of such assets or equity and may be among the assets transferred.

Acceptance

If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Website or Software. By using the Website or Software and voluntarily providing information to us, you consent to our collection and use of the information as outlined in this Privacy Policy.

Links

The Website may contain links to other websites that are owned and operated by third parties that are not affiliated with us. When you use those links, you leave the Website and we are unable to control how the owners of the websites you link handle any information they gather about you, including their privacy practices and use of cookies. This Privacy Policy applies only to the Website and does not govern activities on linked websites. We encourage you to review the privacy policy of any other website you visit to understand its owner’s practices on how it collects, uses, and discloses your information.

PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

 

Synvata